Daniel is a PhD. candidate in ethnology since January 2012. In his research project, he analyzes how and with what consequences, the relationship between Swedish government agencies and their clients is affected as more and more of the interaction between them takes place via phone or internet. The overall questions are thereby:
How changes in the modus of interaction, and the interpretation of changes is founded in larger social processes and cultural perspectives among different groups of actors.
How authorities use, and produce classificatory systems and construct correlations between people and "problems" through self-service technologies.
What consequences the new telephone and internet requirements have for people with different social, cultural and economic resources.
If this development affects people's conceptualization of the 'state', 'citizens', 'private' and 'public'.